PARIS DESCHANEL ships Monday through Friday excluding certain holidays. Orders are usually processed and shipped within 1-2 business days of purchase. Custom orders with stamping may take 2-4 business days. When your order ships you will receive an email with your tracking # and confirmation. Upon check out, you will be provided with a total shipping cost. Shipping charge on your order is based on the chosen shipping time frame. For free shipping, there is a minimum order of $50 USD per order with standard shipping. Expedited shipping options will incur additional costs that are nonrefundable. We do not offer shipping to multiple addresses. Please allow for extra time for deliveries to remote areas.  Please note we cannot guarantee same business day shipment and orders are not shipped on weekends or holidays.

Estimated Delivery Time 

Canada/USA

Standard

5-7 days business days

$ 5 USD (Free with $50 USD min)

 

International

Standard

1-3 Weeks

$ 20 USD

 

 

How do I qualify for free shipping?

Free shipping is available for purchases of $50 or more before taxes and shipping. It is valid for standard shipping in Canada and USA only.

 

Where do we ship?

We deliver within Canada, USA and to addresses Worldwide. We also deliver to P.O. boxes and APO/FPO/DPO addresses.

The customer is responsible for any custom fees, import duties, or taxes that may be imposed by your country’s customs department. 

 

How can I track my order?

When your order is ready to be shipped we will send you an email with delivery information. You will then be able to track your order and check the order status. It may take up to 24 hours before tracking information is updated in the system.

 

What if my item is sent in error or is faulty?

We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, our Customer Service team will help resolve the problem as fast as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process. Please send your requests to info@parisdeschanel.com

We strive to maintain a high level of accuracy in our shipments and make every effort to ensure your order reaches you in perfect condition. However, if you've received an item in error or find that it's damaged, please contact customer service at 1 (844) 947-2747. They will guide you through the process of pre-authorizing the return at our expense and the step-by-step guide is also provided below:

• Fill out the return section of the invoice including the item number and the code representing the reason for the return. You'll find these codes on your invoice.
• Repackage the items in their original packaging and include the invoice in the package.
• Affix the pre-paid label that is sent to you after you call our customer service centre so that it covers the original label on your return package.
• Drop off your package at any post office location

Returns/Refund

What is your Return Policy?

If for any reason you are unsatisfied with your purchase, we provide you with easy returns. Online purchases made through www.parisdeschanel.com may be returned within 30 days of the ship date in its original packaging and receipts. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to our stores. Refunds will be made in the form of the original payment and are only available for online purchases returned by mail.  Final sale items cannot be returned or exchanged.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Please do not send your purchase back to the us without contacting us first.

 

FREE RETURNS | No Hassle Online Shopping

Pre-paid return shipping labels are available at no charge.

To arrange a return and receive a pre-paid return shipping label, please contact customer care by sending an email to info@parisdeschanel.com.

Pre-paid return shipping labels must be used within one week - 7 days - of being issued. 

 

Gift cards & Personalized/Customized Items are non-returnable and non-refundable.

 

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@parisdeschanel.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at infini@parisdeschanel.com and our support staff will guide you through the exchange process.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.